BPO SERVICES
Affordable: Cost-effective and reliable services that are on par with US-based call centers at a fraction of the cost.
Accountable: Motivated bilingual agents and managers that are dedicated to their jobs and the success of our clients.
Dependable: Utilization of cutting-edge technologies, Infrastructure, and software to aid in seamless service for our clients to ensure near 100% up-time.
Trustworthy: Daily monitoring and evaluations of our personnel and systems to ensure compliance, integrity, and modes of improvement.
Customer Service/Customer Support
Bilingual Inbound and Outbound phone support, chat support, ticket response, and email support.
Tech Support (Level I and Level II)
Perform network basic diagnostics to identify the problems, resolve assigned trouble tickets, and consult with customers.
Data Entry
Input alphabetic, numeric, or symbolic data into a company's system.
Survey/Market Research
The study of the spending characteristics and purchasing power of the consumer who is within your business's geographic area of operation.
Outbound/Inbound Lead Generation
English and Spanish
Inbound and outbound phone lead generation for any type of services, order taking, partial form fills follow up, and more
Outbound/Inbound Sales
English and Spanish
Inbound and outbound phone sales support, openers and closers for various verticals.
Appointment Setting
Allows you to increase market awareness while simultaneously adding momentum to the process of moving opportunities further along into the sales pipeline.
Virtual Assistant
We provide high-level administrative support to entrepreneurs or companies "virtually".
Back Office Support
Data entry, transcripts, translation of documents, Human Resource Support, and Payroll Support.
Social Media Management
by 1Click Marketing
Brand awareness for your business using websites, landing pages, animated whiteboards that suit your business needs